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Refund Policy

What is’s Returns/Refund Policy? has a 14 days return policy for most items, however, return periods may apply for certain types of items while similarly, certain items can’t be returned unless there is a problem with their quality such as being faulty or not being found as per provided description/specification. At Mart Pad, we seek to ensure long term association with our customers. In case of any damaged /defective item(s), the same can be returned/refund; as the case may be.

  1. The purchases can be returned within 14 days of delivered item.
  2. Make sure the original packaging, labels and other relevant tags of the purchased item are kept in custody to avail returns/refund, especially under electronic items.
  3. Items such as fragrances or skincare products cannot be returned.
  4. Items such as lingerie wear, swimsuits and other cosmetics cannot be returned due to hygiene issues. We're unable to offer a refund or exchange on the following item and/or categories.
    1. Cosmetics
    2. Games & Software products
    3. Consumables
    4. Clearance & Warehouse Deals
    5. Gifts
    6. Items on Sale
    7. In the case of a defected item, please make sure that original packaging is preserved such as labels, accessories, manuals/and/or tags; in case of mobile phones.
  5. If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item.
  6. Once we receive the retuned product from you, we will do the needful after the quality check.
  7. Any shipping or delivery charges that may have been incurred by the courier company cannot be refunded and MartPad is not liable for any such refunds.
  8. Under credit card payment method, amount will be refunded to the charged card only.
  9. Cash/Card on delivery customers will receive Store Credit equal to the price paid, redeemable at
  10. For further assistance kindly contact us.


Refunds in the form of Store Credit are available. This means that if you place an order and you are not satisfied with the product received, we give you the possibility to return it for free - we would pay the return shipping fees and would issue you credit for the value of the item that you are returning.